Career

Senior Retail Training Officer

What you’ll be doing?

Create and provide comprehensive training materials for product training and retail frontline staff aimed at enhancing customer service and strengthening brand image;
Design and execute training programs that equip staff with the necessary skills to enhance customer interactions and improve service delivery;
Analyze product range performance to analyze product placement and optimize merchandising strategies for macro space optimization and effective planogram planning;
Analyze sales data to derive actionable insights that drive sales growth and improve overall performance;
Perform ad hoc tasks as assigned to support the team.

Who are we looking for?

Bachelor’s degree in Business Administration, Training, or a related field;
Minimum 4-5 years experience in retail training, customer service, or a related area;
Strong analytical skills with the ability to interpret data and generate insights;
Excellent communication and interpersonal skills;
Proficiency in planogram software and data analysis tools;
Good written and verbal communication skills in both English and Chinese;
Proficient in MS Word, Excel and PowerPoint.

Why you should consider this opportunity:

What you’ll be doing?

Liaise with suppliers for samples development.
Provide professional support on sample development, from concept to production, on project basis.
Strong network on materials and trims supplier.
Maintain strong relationship with factories & design team
Assist the Product Development team to do in-depth market, industry and competition analysis and positioning
Follow ups and accuracy, tracking the timely arrival and quality of all the sample status, ensure the key milestone dates were met
Support ad-hoc duties as required

Who are we looking for?

Minimum 5 years bags and accessories merchandising or product development experience with strong market sense
Diploma or above in merchandising with design background will be an advantage
Basic understanding of sewing techniques and bag construction
Ability to work independently and proactive in problem solving throughout the product development process
Fluent in Adobe Illustrator will be advantage
Experience in product development process
Proficient in MS Word, Excel and PowerPoint
Good written and verbal communication skills in both English and Chinese
Occasional travel to factories (offshore)

Why you should consider this opportunity:

What you’ll be doing?

Perform various sales tasks to achieve sales target;
Provide high level of customer service and fashion advice to customers;
Establish good rapport with customers in store, and promotes both the Brand and the Product;
Install attractive shop windows and maintain the tidiness and appearance of store

Who are we looking for?

Why you should consider this opportunity:

Work locations:

What you’ll be doing?

Perform various sales tasks to achieve sales target;
Provide high level of customer service and fashion advice to customers;
Establish good rapport with customers in the store, and promotes both the Brand and the Product;
Install attractive shop windows and maintain the tidiness and appearance of the store.

Who are we looking for?

Why you should consider this opportunity:

Work locations:

What you’ll be doing?

Compare samples (SMS) with tech pack details to ensure accuracy.
Review comments on SMS and confirmation samples for quality assurance.
Arrange internal handover meetings with the Product Development (PD) team.
Host pre-production meetings with factories to align on requirements.
Guide vendors, factories, and suppliers (China and offshore) in production planning.
Monitor production processes through weekly Work-in-Progress (WIP) updates.
Verify pre-production samples (PPs) against material specifications and packaging instructions.
Ensure vendor provide pre-packing lists on time to facilitate inspection and shipping bookings.
Review shipping samples (S/S or TOP) and seal as Golden Sample for inspection reference.
Coordinate PSI bookings and third-party inspection arrangements.
Summarize inspection results with comments for managerial review prior to shipment release.
Liaise with internal departments (e.g., product development and supply chain teams) to streamline production workflows.
Undertake occasional travel to factories as needed.

Who are we looking for?

Diploma or above with at least 5 years of solid experience as a merchandizer, preferably in bags.
Experience in direct coordination with offshore factories and nominated suppliers is preferred.
Strong communication, coordination, organization, and negotiation skills with vendors and suppliers.
Proficiency in Microsoft Word, Excel (including V-lookup and pivot tables), and PowerPoint.
Proactive, self-motivated, and independent with a problem-solving mindset and ability to propose solutions.
Sourcing and costing analysis skills are an advantage.
Excellent written and verbal communication skills in English and Chinese (Cantonese and Mandarin).
Immediate availability is preferred.

Why you should consider this opportunity: