RETURN & EXCHANGE


Order Return

You have 30 days from the shipping date of your order to return your purchase from hk.topologie.com free of charge. 

You will have to make a return request for returns. 


Terms & Condition

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return. 


Refunds

Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 

Exchange

For exchange, we will issue store credit in full purchase amount of your original order to you by email. You have to place a new order using the store credit.

In-store Return

You can return your order at Topologie Official Store in Hong Kong. 

You only have to present the order number along with the items you wish to return. 

*You will have to make a return request via email for returns. 


Official Store Address :

Shop L620, Level 6,Langham Place,

Mongkok, Hong Kong 

Tel: +852-3528 0394 

Mon - Sun : 11am - 11pm


Returns By SF Express

1. Fill out the return request form. 

2. Pack your item(s) and invoice into the original delivery packaging. 

3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Topologie Limited 


All Hong Kong returns should be sent to the address below: 


Topologie Limited

Unit 2407, 24/F, Dominion Centre, 

43-59 Queen's Road East, 

Wan Chai, Hong Kong 

Tel: +852-25291908



Return / Exchange Request Form

If you would like to request a return or exchange, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and shipping instructions will be sent to you shortly. Please do not return your order back without this authorization, as it will not be processed.