Exchange & Return

Order Return

You have 30 days from the shipping date of your order to return your purchase from hk.topologie.com free of charge. 

You will have to make a return request for returns. 

Terms & Conditions

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return. 

Refunds

Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 

Exchange

For exchange, you will be eligible to exchange for products of the same value with the original ordered product unsealed and without usage.

In-store Return

You can return your order at Topologie Official Stores in Hong Kong. 

You only have to present the order number along with the items you wish to return. 

*You will have to make a return request via email for returns. 

Returns By SF Express

1. Fill out the return request form. 

2. Pack your item(s) and invoice into the original delivery packaging. 

3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Topologie Limited 

All Hong Kong returns should be sent to the address below: 

Unit C&D, 8/F,

Tong Yuen Factory Building,

505 Castle Peak Road,

Cheung Sha Wan,

Kowloon, Hong Kong

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