Exchange & Return

Terms & Conditions

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Items with any sign of wear will not be accepted for a return. 

Retail orders are eligible for product exchange only, return and refund will not be accepted.

We do not accept exchange or return for customised products (including our Co-Create Phone Case & topologie edit Phone Case). Please make sure all details such as the back plate design, phone case colour and phone size are correct before placing your order.

Due to hygiene reasons, earrings are not eligible for return or exchange, unless the product itself is faulty or defective.

For items bought under any sales promotion, no returns or exchanges will be accepted unless the product is found faulty or defective. 


For exchange, you will be eligible to exchange for products of the same value with the original ordered product unsealed and without usage within 14 days from the purchase date of the order.


Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 

*Refunds are applicable to online orders only.

Order Return

You have 14 days from the shipping date of your order to return your purchase from free of charge. 

You will have to make a return request by sending an email to 

In-store Return

You can return your order at Topologie Official Stores in Hong Kong. 

You only have to present the order number along with the items you wish to return. 

You will have to make a return request by sending an email to 

Returns By SF Express

1. Request a return by sending email to 

2. Pack your item(s) and invoice into the original delivery packaging. 

3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Topologie Limited 

All Hong Kong returns should be sent to the address below: 

Unit C&D, 8/F,

Tong Yuen Factory Building,

505 Castle Peak Road,

Cheung Sha Wan,

Kowloon, Hong Kong