Shipping Cost
Free standard shipping is provided by Topologie for all orders above HKD250.
For orders below HKD250, a fee of HKD30 will be charged.
All orders will be delivered by SF Express.
Estimated Shipping Time
All orders (excluding customised products) will be shipped out within 3-5 business days.
For customised products will be shipped out within 10-15 business days.
No delivery service will be provided on Sundays and Public Holidays.
How to track my order?
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped, or you can view “Order Status” after logging into your account.
Lost/Damaged Parcel
If your parcel is damaged or lost, please contact us at info@topologie.com.
You may also try the following solutions:
If the item was sent to your home, ask anyone else living there if they accepted the delivery, please also check if the item has been left with a neighbour.
If the item was sent to your work address, check with the reception and your colleagues to see if someone accepted the delivery.